- Must have experience in administering and troubleshooting Cisco CUCM, CUC & other Cisco Voice Services
- Expert in troubleshooting on Cisco Contact Center platform (UCCE/UCCH/CVP/CUIC/PG/VXML Gateway, CAD, QM WFM)
- Must have expert knowledge on Cisco Contact Center Application design & Integration
- Must have skill to articulate the overall design to the customer IT and the business team
- Hands On Experience to setup the new Contact Center (UCCE/PCCE), ICM Scripting, Call Flow Changes & schedule holiday
- Must possess good troubleshooting skills and ability to Analyse Cisco CUCM, PCCE, to identify and resolve system issues.
- Must have good hands-on experience on Cisco CUBE (Cisco Unified Border Element).
Experience on Recording Server (NICE, Variant, Cale brio or other)