Windows Expert

Skill set:

• Strong Active Directory experience and be comfortable with complex domain trust relationships, group policies, DFS, and software licensing
• Strong PowerShell or other scripting experience, especially with the goal of automation
• Design, develop, and articulate solutions based on a strategic business or technical requirements
• Providing advanced level support to all users
• Conducting disaster recovery testing
• Hyper-V
• Maintaining network diagrams for remote locations
• Advanced level troubleshooting of in-house applications
• Able to demonstrate a strong engineering mindset throughout the project lifecycle
• Able to take responsibility and will pro-actively look to identify and improve existing processes and practices within the environment
• Recognized as an expert and a technical leader, willing to offer advice and assistance as required

Responsibilities

Support Management - 50%

Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them.

Provides the most effective method of service delivery by analyzing trends and common themes across customers.

Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.

Engages in strategic service delivery planning, in partnership with the virtual account team (VAT), to strengthen targeted customer relationships.

Gathers customer impressions of products and services and integrates this feedback into decision making.

Seeks information about the underlying needs of customers.

Allocates and aligns resources to optimize the customer experience.

Develops and communicates realistic performance goals and standards.

Builds plans that consider potential obstacles and immediate and long-term consequences.

Demonstrates expertise in a specific solution, or several products, feature functions, or services.

Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.

Support Execution - Deliver Results through Teamwork & Optimizing Business Results - 25%

Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.

Identifies opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.

Provides and drives actionable feedback across groups about the customer/partner experience and competitor threats.

Modifies existing intellectual property (IP) or, where applicable, creates new content.

Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.

Leadership and Growing the Business - 25%

Consistently apply "lessons learned", model personal accountability & teamwork.

Demonstrates an understanding of his or her role and contribution to customer/partner change management and adoption initiatives.

Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.

Drives and Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.