Process Analyst Manager, Accelerate Center of Excellence

Job Description:


Who We Are


Horizon Media
, founded in 1989 by Bill Koenigsberg, is recognized as one of the most innovative marketing and advertising firms. We are headquartered in New York City, with offices in Los Angeles and Toronto. A leader in driving business solutions for marketers, Horizon is known for its highly personal approach to client service. Renowned for its incredible culture, Horizon is consistently named to all the prestigious annual Best Places to Work lists published by Fortune, AdAge, Crains New York Business and Los Angeles Business Journal. Together we are building a place of belonging.

At Horizon, we understand the value that different perspectives can bring to our clients and culture, so we strive for an environment where our employees feel welcomed, safe and empowered. We value YOU and believe that your authentic voice and unique perspective allows us to create a more rewarding culture, and experience, together.


Job Summary

Horizon has instituted a Center of Excellence (CoE) to drive process optimization and continuous improvement activities. The end goal is to enhance employee satisfaction via automated and improved processes.

The CoE will leverage various tools to automate and improve processes, including process mapping tools (including PowerPoint, Visio), Robotic Process Automation tools (e.g. UiPath, PowerAutomate), and data wrangling tools (e.g. Knime, Alteryx).

Summarized CoE steps:
1. Evangelize to internal clients the benefits of automated end-to-end processes; identify opportunities
2. Validate opportunities, the feasibility of delivering a solution given the teams specific context (e.g. client constraints), and identify the improvement arrowhead (e.g. automation),
3. Map the As-Is process focus on process and data handovers, using swim lanes etc.
4. Design the To-Be process improve the process upstream, do data wrangling, use Robotic Process Automation (RPA) etc.
5. Obtain stakeholder approval for the To-Be process
6. Work with the available resources to create the To-Be solution, e.g. a RPA bot
7. Ensure that the solution is in line with the design
8. Implement solution / Support go-live
9. Obtain signoff from internal client
10. Receive and triage solution maintenance and enhancement requests

The Process Analyst Manager (PA-M) will be accountable for all CoE steps above, except for 1 and 6 (only when the solution involves development). The PA-M is expected to be a hands-on self-starter with the expertise required, and will lead a motivated team of Process Analysts as this team grows. The PA-M will work with multiple teams across Horizon, and is expected to independently interact with leaders of all teams to deliver an outstanding internal client experience.


What Youll Do

Support CoE establishment
5%

Distribute CoE materials (on process improvement, data wrangling, and automation) across the designated group as required
Guide employees to the right resources to answer questions or initiate and sustain engagement (e.g. begin the opportunity identification process)
Act as first line of support for all process submission inquiry

Validate opportunities and identify arrowhead
10%

Work with process owners to complete the business use case template

Map the As-Is process
35%

Map As-Is process
Identify and collect process specific metrics and measures
Facilitate functional requirements gathering and process design / optimization

Design the To-Be process and obtain stakeholder approval
25%

Implement solution and obtain signoff from internal client
10%

Receive, triage, and track/complete maintenance and enhancement requests
15%



Supervisory Requirements

Will be the reporting manager of Process Analyst (when hired).


Location

New York (Hybrid)/(Remote)


Who You Are

Ability to understand and adhere to Horizon Medias culture, direction, structure, and policies, and to use that knowledge to drive the CoEs goals of identifying improvement opportunities and implementing solutions for them.
3+ years relevant overall experience
Excellent ability to document processes and procedures
Capacity to organize, prioritize and solve multiple issues simultaneously in a timely and efficient manner
Strong desire to help others with a positive attitude, excellent problem solving, strong communication, and organizational skills
Excellent ability to communicate technical subject matter to non-technical clients
Superior project and time management skills
Excellent organizational skills, attention to detail and quality
Ability to effectively communicate with vendors
English proficiency and excellent grammatical, writing, and editorial skills are required
Ability to multi-task in fast-paced environment


Physical Activity and Work Environment

NA

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.