Call Center Agent

Position Title: Call Center Agent

Location: Orlando FL

Department: Customer Service

Reports To: Call Center Supervisor/Manager

Job Type: FullTime

Overview:

We are seeking a highly motivated and customerfocused Call Center Agent to join our dynamic team. As a Call Center Agent you will be responsible for handling incoming and outgoing calls to provide excellent customer service support and sales. The ideal candidate will have strong communication skills a positive attitude and the ability to handle a high volume of calls efficiently.

Key Responsibilities:

• Handle inbound and outbound calls in a professional and courteous manner.
• Resolve customer inquiries complaints and issues promptly and efficiently.
• Provide accurate information about products and services.
• Process orders applications and requests.
• Follow communication scripts and guidelines during interactions.
• Meet personal/team qualitative and quantitative targets.
• Collaborate with team members and other departments to resolve customer issues.
• Conduct customer surveys to obtain feedback on service quality.
• Stay uptodate with product knowledge company policies and industry trends.

Qualifications:

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong listening and problemsolving abilities.
• Ability to handle a high volume of calls in a fastpaced environment.
• Proficient in basic computer applications and CRM software.
• Ability to work flexible hours including evenings weekends and holidays.
• Strong interpersonal skills and ability to work as part of a team.
• Patience empathy and a positive attitude.