CSR (Remote) Customer Service Representative Argent
Posted on :
27-10-2022
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Job Description
rovide service to customers via telephone and/or electronically
Assess callers needs, clarify information, research any issue, and provide solutions and /or alternatives
Handle calls in an efficient manner, minimizing driver/client time to resolve issues
Strive for first call resolution
Exhibit applicable empathy during each call ensuring a superior customer experience
Meet personal/team qualitative and quantitative targets
Work effectively in a team environment, and when needed - provide back-up support for administrative tasks
Requirements
High School Diploma
Microsoft Office Suite (Word, Outlook, Excel) competency
Ability to learn and navigate new software quickly
Professional communication with customers via telephone and email
1+ years of customer service experience, contact center experience preferred but not needed
Ability to work effectively with others and contribute to team task accomplishments
Assess callers needs, clarify information, research any issue, and provide solutions and /or alternatives
Handle calls in an efficient manner, minimizing driver/client time to resolve issues
Strive for first call resolution
Exhibit applicable empathy during each call ensuring a superior customer experience
Meet personal/team qualitative and quantitative targets
Work effectively in a team environment, and when needed - provide back-up support for administrative tasks
Requirements
High School Diploma
Microsoft Office Suite (Word, Outlook, Excel) competency
Ability to learn and navigate new software quickly
Professional communication with customers via telephone and email
1+ years of customer service experience, contact center experience preferred but not needed
Ability to work effectively with others and contribute to team task accomplishments
Employment Type
Full Time
Company Industry
Call Center / BPO / KPO / Outsourcing
Key Skills
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