CSR (Remote) Customer Service Representative Argent

This position is full-time (40 hours/week) with full benefits. We offer 2 weeks of paid training - 8:30am to 5pm ET Monday Friday. Following training you will begin your assigned scheduled shift, which will include one weekend day. You will need to be flexible to work 8-hour shifts during normal business hours, 8am to 8pm ET, 7 days a week. We provide all computer equipment needed to perform your job from home.

A Day in the Life

Provide service to customers via telephone and/or electronically

Assess callers needs, clarify information, research any issue, and provide solutions and /or alternatives

Handle calls in an efficient manner, minimizing driver/client time to resolve issues

Strive for first call resolution

Exhibit applicable empathy during each call ensuring a superior customer experience

Meet personal/team qualitative and quantitative targets

Work effectively in a team environment, and when needed - provide back-up support for administrative tasks

Requirements

High School Diploma

Microsoft Office Suite (Word, Outlook, Excel) competency

Ability to learn and navigate new software quickly

Professional communication with customers via telephone and email

1+ years of customer service experience, contact center experience preferred but not needed

Ability to work effectively with others and contribute to team task accomplishments