Senior SDI (Customer Service)

Customer Service and telecommunication and network services and IVR applications And Call Center applications One (1) new opening for Customer Service Feature Team This position is a very unique skillset to support our Call Center applications. Please screen the resumes and provide your top 2 candidates for consideration. Minimum of 7 years experience in the items listed below: Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST) Ability to design, develop and support advanced IVR applications, knowledge of PBX architecture, telecommunication network services, and contact center systems Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems Strong understanding of contact center operation, including key workforce management needs; as well as experience with management and development of speech recognition systems and grammars. The priority would be working with web services and integrating them with IVR applications.