Microsoft IT Support Assistant

For one of our clients in Basel, we are looking for several
months a:

Tasks

• Provide administrative duties for the Service Desk team, which provides support to the business and is the primary point of contact for IT-related requests and issues.
• Tracking resolution of priority incidents and service requests.
• Provide IT Service management statistics and reports.
• Coordinate technical and hierarchical escalation to other technical teams.
• Organize resource availability and shift planning.
• Prepare communications and presentations.
• Write the documentation.
• Be responsible for stock management (inventories and orders).

Requirements

• Degree in computer science.

• Proficient with Microsoft Suite and understanding of IT. Hardware. Several years of technical experience are necessary to ensure real support for the team.

• An excellent communicator with all levels of the business, demonstrating high levels of customer service.

• Strong organizational and prioritization skills to be able to manage multiple work streams throughout the day.

• Strong team player with a proactive and problem-solving approach.

• Willing to be involved in continuous improvement and project activities.

• Excellent English communication skills.

  We are looking forward to your application!