Senior Content Strategy Analysts

Job Title : Senior Content Strategy Analysts
Location : Remote
Job Type : Contract to Hire

Job Description:

Job Overview:

Creates, codes, manages, and delivers technical content that allows clients to navigate Mastercard's self-service tools and optimizes the customer user experience

Accountable for structuring content framework, defining taxonomy and building scalable software solutions to house technical content

Responsibilities:

Establishes a framework for developing and distributing consistent, reliable content to customers

Serves as a subject matter expert capable of independently resolving most issues while keeping senior leaders informed of any potential risk

Collaborates with internal resources and Mastercard business partners to drive the design of a content framework that meets end user requirements and increases reusability of content through profiling, topic reuse, relationship tables, and ditamaps

Creates, organizes and updates Darwin Information Type Architecture (DITA) based, XML, API and other emerging content management technologies according to information model and markup guidelines

Establishes and communicates standards for information types, structures, and assembly so that content is organized logically with the end-user in mind

Partners with developers to construct style sheets and ensure consistency of language and product references

Leads projects/initiatives as an individual contributor

Provides architectural and technical guidance to less experienced team members

Knowledge/Experiences

HTML/XML/API/Markdown experience is a must

Experience with OpenAPI specification tools, such as Swagger, is highly desirable

Experience contributing to the development of a framework for technical content in accordance with enterprise-wide content strategy

Extensive experience researching and responding to complex content issues and inquiries

Established ability to effectively communicate content standards across the organization

Experience using established and emerging content management technologies

Experience adhering to established content and taxonomy standards and guidelines