Job description

Hi there!

We are Semrush, a global IT company developing our own product a platform for digital marketers.
And this is our Community Management Team Lead role for idea generators, planning geniuses, and natural-born analysts.

Tasks in the role
We are looking for a Community Management Team Lead. We want someone who is an experienced professional with hands-on expertise in building and managing highly-active communities, community engagement strategies, and team management experience. This role is integral to our identity as one of the best and brightest communities of digital marketers. You will lead a team of stellar Community Managers and help them to serve our community the best & most memorable experiences by communicating with our brand.

We expect you to

• Own, develop, and execute Semrush s community strategy that aligns with the company s business goals.
• Lead the Community Team, and provide hands-on support with the team s daily tasks.
• Facilitate community campaigns, initiatives, and experiments; identify new opportunities for community engagement.
• Work with Community Managers to continually improve the quality of the brand s communication with our community.
• Supervise community growth and optimize its engagement.
• Be a point of escalation for Community Managers and organize the team in online reputation cases.
• Build and maintain relationships with the company s various departments and support them with communication strategies for their products and launches.

Requirements

Who we are looking for

• 4+ years of experience in community management and the field of communications.
• 2+ years of team management experience.
• Proven experience in building and growing a successful community.
• Deep understanding of the role community plays at the center of product and community-led business.
• Strong problem-solving skills; experience in managing conflicts and ability to creatively respond to challenges.
• Fantastic communicator passionate about talking to people and online community development.
• Data-driven thinking with a combination of creative, analytical, and strategic thinking skills.
• You are a community geek on top of the latest community channels and trends; creative and detail-oriented.
• Highly creative, hands-on leader who embraces ambiguity and defines a way forward.

They say there are no perfect candidates, but that might well be you, if

• You are a Semrush power user.
• You re knowledgeable about digital marketing.

A bit about the team

You can get to know the team better at one of the interviews, but some brief information about future colleagues will be useful now.

We are Semrush, a global IT company developing our product an online visibility management SaaS platform that helps marketers and business owners to grow their company s online presence (it s even cooler than it sounds).

We will try to create all the right conditions for you to work and rest comfortably

• Work format choice: It s up to you to decide what work format works best for you. You can #wfo, #wfh, or mix both
• Flexible working day start
• Health insurance coverage
• Working from a modern coworking space (or working from home)
• Corporate events
• Training, courses, conferences
• Language courses
• Gifts for employees

Finally, a little more about our company

Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, social media, and competitive research campaigns and get measurable results from online marketing.

We ve been developing our product for 13 years and have been awarded G2 s Top 100 Software Products, Global and US Search Awards 2021, Great Place to Work Certification, Deloitte Technology Fast 500, and many more. In March 2021, Semrush went public and started trading on the NYSE with the SEMR ticker.

10,000,000+ users in America, Europe, Asia, and Australia have already tried Semrush, and over 1,000 people around the world are working on its development. The Semrush team is constantly growing.

Our new colleague, we are waiting for you!

Semrush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition, including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. All employment decisions are based on business needs, job requirements, merit, and individual qualifications.