ELECT - Support Analyst

ELECT - Support Analyst
MAX VENDOR RATE 46.01
HYBRID - At least 3 days/week ON-SITE. Local Candidates only

Support Analyst

Provide 1st level support to ELECTs proprietary Voter Registration System and other ELECT systems

* Administer access to ELECTs systems

* Provide deskside support to ELECT staff, to include hardware and software installation/troubleshooting

* Answer System Support hotline to provide technical support and direction

* Maintain ELECTs technical knowledge base, including updating and creating knowledge base articles

* Maintain Agency assets via ELECTs asset management system

* Possess exceptional customer service skills

* Manage ticket queues, and following up on open tickets

* Assist with special projects as needed

* Perform other support related tasks as assigned

* Ability to relay technical information to non-technical users



Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceWindows desktop support required.Required0Experience installing/troubleshooting hardware and softwareRequired0Experience with an asset management systemRequired0Microsoft and/or Information Technology Infrastructure Library (ITIL) certifications are preferredHighly desired0
Questions
No.QuestionQuestion1Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?Question2Please list candidate's email address.Question3Please list the city/state where the candidate is located.Question4Is the candidate aware/comfortable with the role being on-site 3 days/week? If not, please do not submit.