Technical Support

Our client, a Boston based healthcare organization has multiple contract to permanent openings for technical customer support. These positions will be 2-4 weeks of on-site training and then Work From Home the remainder of the time: local candidates only. There are multiple shifts to be offered.

• 1-2+ years of professional experience or mix of internships, co-ops, etc.


• Associates Degree or equivalent combination of education and experience


• Impeccable customer service and end user empathy


• Technical proficiency with a variety of software, hardware and applications


• Must be able to multi-task and prioritize well


• Experience using ticketing system to track incidents


• Excellent writing and communication skills


• Demonstrated problem-solving ability


• Broad range of network and desktop knowledge


• Ability to give verbal instruction patiently to non-technical users

• Familiarity with Cisco, Service Now, Windows Active Directory, Microsoft Exchange, Remote Assist, Dame Ware


• Desktop: Windows Server 2003/2008, Microsoft Office 2003/2010, McAfee Enterprise and Microsoft Explorer 7-10


• OS: Microsoft Windows XP/Win7, 8, Linux, Macintosh 10.6-10.7


• Protocols: TCP/IP, HTTP,


• Ethernet Technologies: CITRIX, DHCP, VPN, VDI, VMware, Cisco hardware, encryption, security, SCCM