Technical Support yst 4
Technical Support yst 4
Posted on :
01-10-2024
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Job Description
ABOUT THE ROLE
Duties and Responsibilities:
- Onboarding and offboarding both new and separating employees
- Supports and maintains user account information changes including system access rights security and system groups
- Manages and monitors customer IT issues using helpdesk tools Keystone Edge (KSE) Shared Email Inbox and SharePoint.
- Provides support over the phone in person and using remote control tools
- Acts as a liaison to ensure the delivery of highperformance IT support services
- Works directly with customers to ist in managing and fixing software and application issues on desktops laptops tablets printers and copiers
- Provides recommendations to management for the improvement of systems and processes
- Provides troubleing and root cause ysis of software hardware network and system issues and escalates as needed to the appropriate resource
- Installs maintains relocates and ists in testing and upgrading of new and existing hardware and software(must be able to lift up to 50lbs)
- Performs software installations manually and via automated deployment tools and command line scripting
- Creates doentation of work processes and procedures and creates job aids for internal staff
Required Ss:
- Strong customer service ss with a Customer First attitude
- Extensive ss and experience in desktop products including but not limited to Windows 11 SharePoint OneDrive Teams and Microsoft Office 365
- Ability to utilize troubleing tools and ss in managing and administering desktops laptops tablets and phones
- Excellent research and investigative ss
- Knowledge and experience in Active Directory Group Policy (GPO) remote support tools basic networking
- Experience in working with help request tracking and reporting tools
- Knowledge of IT concepts and trends and new technologies
- Ability to trouble hardware and software issues and communicate solutions to customers both verbally and inwriting
- Ability to communicate effectively verbally and in writing with individuals and groups
- Basic understanding and knowledge of software packaging and deployment
Required / Desired Ss
S
Required / Desired
Amount
of Experience
Last Used
Windows Desktop OS
Required
3
Years
Active Directory
Required
3
Years
Software Packaging and Deployment
Required
2
Years
Microsoft365
Required
2
Years
Trouble Hardware/Software
Required
3
Years
A/V Support
Highly desired
2
Years
Mobile Device Support
Highly desired
2
Years
Employment Type
Full Time
Key Skills
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