German speaking Quality Analyst (Legal) (m,f)
Posted on :
23-10-2022
Employer Active
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Start: asap
DUTIES AND RESPONSIBILITIES:
Oversee and review all contacts between specialists and governmental agencies (e-mail communication)
Identify areas of improvement and offer adequate solutions
Collect & review data and compile your findings into formal reports
Encourage actions to optimise the achievement of Key Performance Indicators (KPIs)
Provide continuous feedback to CSRs (aligned with the Supervisors) and identify training needs with the Trainer.
REQUIREMENTS:
Native/fluent in German & English (C1), both oral and written.
Experience working as a Quality Analyst & with governmental agencies will be considered as a strong advantage
Relevant experience in a contact center or BPO environment as well as a strong understanding of contact center business and trends
Full working proficiency Microsoft Office Suite (Excel, Word, Power Point)
Excellent communication skills
Ability to understand and promote Diversity orientation and judgement in the workplace.
BENEFITS:
Excellent remuneration package based on experience, skills and performance
Be part of a dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential.
DUTIES AND RESPONSIBILITIES:
Oversee and review all contacts between specialists and governmental agencies (e-mail communication)
Identify areas of improvement and offer adequate solutions
Collect & review data and compile your findings into formal reports
Encourage actions to optimise the achievement of Key Performance Indicators (KPIs)
Provide continuous feedback to CSRs (aligned with the Supervisors) and identify training needs with the Trainer.
REQUIREMENTS:
Native/fluent in German & English (C1), both oral and written.
Experience working as a Quality Analyst & with governmental agencies will be considered as a strong advantage
Relevant experience in a contact center or BPO environment as well as a strong understanding of contact center business and trends
Full working proficiency Microsoft Office Suite (Excel, Word, Power Point)
Excellent communication skills
Ability to understand and promote Diversity orientation and judgement in the workplace.
BENEFITS:
Excellent remuneration package based on experience, skills and performance
Be part of a dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential.
Employment Type
Full Time
Company Industry
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
