Senior Project Manager, Patient Access

For over 50 years, Family Health Centers of San Diego (FHCSD) has provided affordable, high-quality health care and supportive services to all San Diegans. With more than 2,500 employees spread throughout more than 50 sites around the county, FHCSD is proud of the diversity of its staff as a reflection of the communities it serves.

The reward of working at FHCSD is more than a paycheck and excellent benefits; it is the impact and contribution to the San Diego community that employees value most. If you are passionate about improving the overall health and livelihood of your community, FHCSD is looking for people like you.

Family Health Centers of San Diego is looking for a Senior Project Manager, Patient Access who will be responsible for serving as a project manager and internal consultant in the development and implementation of new patient access programs. Plans, directs, and coordinates activities the delivery of the assigned project utilizing project management best practices. Oversees all aspects of the project development life cycle and serve as the client point of contact for third party vendors.

Responsibilities:
-Defines and communicates project scope and objectives, timelines, identifies project milestones, and deliverables.
-Utilizes project planning platforms to present complex analytical findings in clear business terms to leadership, lay out appropriate options and make recommendations to inform decision-making team
-Compiles reports and presentations suitable for the executive team, board presentations, and partners is essential as you will influence through storytelling and showcase your understanding of operations, resources, and labor.
-Communicates efficiently and effectively to relevant team members and third-party vendors regarding risks, goals/visions, tasks to be completed, and all essential information
-Identifies and addresses potential project barriers, risks, and other obstacles hindering the team from moving forward
-Develops analytical approaches to answer different questions, address challenges, and provide/present accurate recommendations with a quick turnaround.
-Defines and implements operational, productivity, quality, and customer-service standards to ensure a positive patient experience
-Collaborates with interdisciplinary management and senior leadership to achieve outcomes according to department and organizational needs
-Develops process improvement metrics, reports, and changes to existing process documentation
-Develops detailed work packages, schedules, project estimates, resource plans, and status reports to layout the progression and scope of the project
-Utilizes project planning platforms such as Microsoft Excel, Project, PowerPoint, and Smartsheet to track and manage projects while maintaining budgets and meeting deadlines
-Encompasses pragmatic decision-making skills and advanced organizational skills
-Introduces innovation via automation, IT system refinements, and reducing manual work
-Provides operational management of centralized patient appointment scheduling, call center functions, and processing specialty referrals to align with the principles of Joint Commissions Primary Care Medical Home, -National Committee for Quality Assurance, and Patient Center Medical Home.

Requirements:
-Bachelors degree required; masters degree preferred.
-2 years of experience working with business intelligence tools, SQL, and contact center software.
-5 years of business experience in the delivery of complex health care operations including management consulting and systems integrations.
-Lean Six Sigma Green Belt Certification Project Management Professional (PMP), Program Management Professional (PgMP) or equivalent preferred.
-Utilizes Plan-Do-Check-Act (PDCA) in support of avoiding recurring mistakes and improving processes.
-High-level proficiency in MS Excel, IT Data Visualization Tools, and other MS Applications.
-Must meet organizational driving requirements.

Rewards:
-Job type: Regular Full Time
-Competitive Salary with Excellent Benefits
-Retirement Plan with Employer Match
-Paid Time Off, Extended Sick Leave and Paid Holidays
-Medical/Dental/Vision/FSA/Life Insurance
-Employee Discounts and Wellness Programs