Printing CSR

This is a great opportunity to join a growing printing company in their Customer Service Department. The Customer Service Representative Level 2 will work closely with an assigned set of accounts to provide overall account management and will interact with the companys customers by addressing inquiries and resolving complaints.

Duties/Responsibilities:
Interact with customers via telephone, email, or in person to provide support and information on products and services for assigned customers and/or sales representative.
Proactively gain insight into customers business and challenges, anticipating their needs by gathering forecasts when available to help manage inventory programs.
Coordinate & process order entries including estimates, artwork, job tickets, production lead times, shipping instructions and handle any customer expedites.
Process purchase orders for farm out products and services.
Responsible for reconciling past due orders, securing proof of deliveries or reconciling goods receipts.
Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments in our ERP system.
Follows up & reviews all proofs before sending to the customers for final approval before printing
Attends daily production meetings to keep track of customers orders in production schedule and report to customers or sales representative of current status.
Confirms pricing and additional charges with estimating department for all products and services and maintains customer updated of any changes to current pricing or contracts.
Ensure that appropriate actions are taken to resolve customers complaints by recording them and facilitating any corrective action required to complete and close the issue.
Work with the Customer Service Manager to implement key initiatives and assist in special projects; account or workload transition, serve as a backup for other CSRs when necessary.

Required Skills/Abilities:
Strong written/verbal interpersonal and communication skills.
Service-oriented and able to resolve customer grievances.
Multitask oriented and highly organized
Must be very resourceful, has excellent problem solving skills, and takes initiative to get the job done right the 1st time
Detailed oriented with strong math skills.
Proficient in Microsoft Office products (Excel, Power Point, Word), Outlook and ability to learn company specialized software programs such as Label Traxx.
Has knowledge in handling EDI or customized portals for communication or purchase order retrieval.

Education and Experience:
High School Diploma, GED or equivalent required
Bachelors or Associates degree in related field or equivalent related work experience preferred
Level 2 Customer service experience required.
Label Print Manufacturing experience (flexographic & digital) strongly preferred

Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.