We are looking for a Customer Care Representative to join CEI, a wholly owned subsidiary of Element Fleet Management. As the leading expert in fleet accident, safety, and risk management, we provide unmatched fleet products and services to our clients.
At CEI, you will play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!
Are You:
Customer focused and adaptable to different personality types?
Independent with high levels of performance and quality outcomes?
As the Customer Care Representative, you will be the liaison between our company and customers to process claim information in response to inquiries, concerns, and requests about fleet incident /safety services with a focus on providing outstanding customer service.
This position is full-time (40 hours/week) with full benefits. We offer 2 weeks of paid training - 8:30am to 5pm ET Monday Friday. Following training you will begin your assigned scheduled shift, which will include one weekend day. You will need to be flexible to work 8-hour shifts during normal business hours, 8am to 8pm ET, 7 days a week. We provide all computer equipment needed to perform your job from home.
A Day in the Life
Provide service to customers via telephone and/or electronically
Assess callers needs, clarify information, research any issue, and provide solutions and /or alternatives
Handle calls in an efficient manner, minimizing driver/client time to resolve issues
Strive for first call resolution
Exhibit applicable empathy during each call ensuring a superior customer experience
Meet personal/team qualitative and quantitative targets
Work effectively in a team environment, and when needed - provide back-up support for administrative tasks
Requirements
High School Diploma
Microsoft Office Suite (Word, Outlook, Excel) competency
Ability to learn and navigate new software quickly
Professional communication with customers via telephone and email
1+ years of customer service experience, contact center experience preferred but not needed
Ability to work effectively with others and contribute to team task accomplishments