Operations Manager - Document Management Retail (f/m/x)

Choose challenge. Choose pace. Choose growth.

In our Operations Department, we ensure smooth processes by combining operational thinking with strategic skills.

Together with your colleagues from our document management team, you will manage the logistics of document shipping and approvals for our Autohero customers. If you enjoy and are interested in acting independently and responsibly, then you've come to the right place.

Your new role

• Initiate and organize independently the document dispatch and the registrations of all sold vehicles in Germany
• Coordinate the delivery to the end customer and identify problems in case of delays
• Help our customers with queries by being solution and customer oriented
• Exchange constantly with other internal departments as well as external cooperation partners and stakeholders
• Support process improvements and contribute your own ideas

Your skills

• Completed vocational training, e.g. as a retail salesperson, hotel specialist, restaurant specialist or similar
• Or initial experience in a service-oriented environment such as customer service or customer support
• You show commitment, enjoy change, stay calm even in stressful situations and find pragmatic solutions
• High level of initiative, sense of responsibility, enthusiasm for your work and team spirit
• Experience with MS Excel or Google Sheets is an advantage
• Very good command of written and spoken German and English

Our offer

• More than 90 different nationalities make up for a truly international and diverse working environment
• Our dynamic startup environment offers new challenges for personal growth with the contribution of own ideas
• We offer discounts on well-known brands such as Flaconi, Bosch, Apple and Sky as well as discounts on vehicles for you, your family and your friends
• Your future is important to us, which is why we have an above-average corporate pension plan to top it off
• Your work-life balance and working from home are part of our culture, you can work from home up to 5 days a week