Intune - Customer Engineer

Position: Intune - Customer Engineer
Location: Remote
Job Type: Full time with Persistent

Job Description:

Experience with Microsoft Server products, Microsoft InTune and endpoint management technologies.

• Working knowledge of Intune environment as part of Microsoft Modern Desktop Administration
• Experience in supporting or administrating Intune environments in aspects of PC management, Mobile Device Management and Mobile Application Management
• Experience in designing and configuring Intune policies (device, application, email, conditional access, password management, etc.)
• Experience with designing and configuring relevant Intune policies for BYOD, CYOD or COPE scenarios
• Experience with co-management (Intune+SCCM/MEM) as part of modern device management transformation
• Experience with supporting multiple scenarios based on device identities (Azure AD vs Hybrid Azure AD vs On-prem)
• Experience with Intune based reporting reflecting compliance, application protection, audit logs and trends
• Experience with Windows Autopilot as a modern OS deployment solution

Support Management - 50%

Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them.

Provides the most effective method of service delivery by analyzing trends and common themes across customers.

Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.

Engages in strategic service delivery planning, in partnership with the virtual account team (VAT), to strengthen targeted customer relationships.

Gathers customer impressions of products and services and integrates this feedback into decision making.

Seeks information about the underlying needs of customers.

Allocates and aligns resources to optimize the customer experience.

Develops and communicates realistic performance goals and standards.

Builds plans that consider potential obstacles and immediate and long-term consequences.

Demonstrates expertise in a specific solution, or several products, feature functions, or services.

Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.

Support Execution - Deliver Results through Teamwork & Optimizing Business Results - 25%

Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.

Identifies opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.

Provides and drives actionable feedback across groups about the customer/partner experience and competitor threats.

Modifies existing intellectual property (IP) or, where applicable, creates new content.

Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.

Leadership and Growing the Business - 25%

Consistently apply "lessons learned", model personal accountability & teamwork.

Demonstrates an understanding of his or her role and contribution to customer/partner change management and adoption initiatives.

Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.

Drives and Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.

Contribute & participate with meetings to articulate Premier offerings to all customers; share knowledge thru communities, adapt for customers.

Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.

Demonstrated Self Learner.