Voice NOC Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Voice NOC Technician
Longmont, CO, US
Job description
Our Life & Safety operations department is currently seeking to add a Voice NOC Technician to our Longmont location at 1601 Dry Creek Drive.
The core focus of this position will be providing surveillance and triage of voice applications and technical support for a variety of company products and services (e.g., voice platforms, basic hardware, software, network, connectivity, peripheral, etc.). You will provide monitoring, tiered support, trouble isolation, including corrective action for network problems for all voice customer facing production systems in a 24-hour/7-day-per-week Network Operations Center (NOC).
Day to day responsibilities include, but are not limited to:
Minimum Qualifications
Education
Experience and Technical Skills
- 2+ years of experience in technical support, telephony, Network Operations Center or a similar work environment required
- Experience with troubleshooting trunk groups (such as SIP, ISUP, PRI, CAS, etc.) and performing call traces
- Understanding of SIP signaling protocols, ladders and error messages
- General understanding of the OSI model
- Hands on troubleshooting of BGP and routing decisions
- Ability to navigate Cisco CLI
- SONUS troubleshooting experience preferred, but not required.
Employment Type
Full Time
