W2 - Resource Assistant (staffing or recruiting, account management) - Onsite
Posted on :
20-10-2022
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Job Description
Job Title Name: Resource Assistant - Admin focused role, great for a recent college grad with HR background
Job Description:
Manage the day-to-day CWS operations for their respective portion of program, which include, management of the requisition process for assigned client, prioritization of orders and requisitions, expedient issue resolution, further refining throughout the process with emphasis on responsiveness and customer services for assigned client; depending upon the engagement size, may train or assign work to administrative staff
Responsible for maximizing customer satisfaction, maintaining, and building new relationships, expectation management and issue/conflict resolution (services and grows the contractor / subcontractor population, managing client and contractor / subcontractor expectations and troubleshooting and issue resolution, etc.).
Establishes and develops manager relationships within assigned clients and expands existing manager relationships to ensure maximum customer satisfaction and, working in conjunction with the Program Manager staff, the profitability of each contractor/subcontractor placement or conversion
Help manage sub-vendor / supplier relationship for assigned clients, further refining throughout the process, ensuring optimum customer satisfaction, as well as quality, of each placement.
Fulfills client service through frequent interaction with client managers to ensure satisfaction and identify potential business development opportunities for program expansion or utilization.
Is knowledgeable of and understands the contracted terms and conditions between TAPFIN and the client, including pricing as well as client rules of engagement and processes.
Responsible for ensuring resolution to the day-to-day issues that arise among the contractor/subcontractor population, within their respective program. Reports issues to respective supplier or client for resolution and/or escalation to Program Manager as needed.''
Required Skills
Internet searching skills
Above average communications skills (oral, written, presentation, and listening)
Basic computer literacy (MS Word, Excel, and Internet base order management tools)
Professional level business writing, grammar, and oral communication skills necessary to effectively express ideas and recommendations to team and customers. May be required to prepare presentations and speak in front of large groups.
Required Skills
Required Education: Bachelor's degree in business or related field or relevant business experience
Required Years of Experience: Minimum of 18 months of staffing or recruiting experience, with a minimum of 6 months in account management or coordination is preferred.
Desired Skills: MSP or Staffing industry preferred. VMS experience desired (Fieldglass/Beeline/Econometrix). Human Resources or Office Manager experience is fine in lieu of prior MSP knowledge/experience.
Desired Education: Combination of education and/or experience is preferred.
Desired Years of Experience: 1-5 years
Additional Information:
Deliver on client SLA (Service Level Agreements) consistently.
Build and maintain relationships with client stakeholders to ensure efficiency of processes.
Proactively identify and solution potential future challenges.
Program Backup Support ensuring up to date training and readiness to cover assigned programs as a backup''
Shift/Scheduled Hours: 8-5 or 10-7 - -or variation of these hours for 3-5 days a week. Hybrid 3 days on site is acceptable
Employment Type
Full Time
Key Skills
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