W2 - Resource Professional (staffing or recruiting, account support MSP role, Any VMS) - Onsite

Job Title Name: Resource Professional

Manage the day-to-day CWS operations for their respective portion of program, which include,
management of the requisition process for assigned client, prioritization of orders and
requisitions, expedient issue resolution, further refining throughout the process with emphasis
on responsiveness and customer services for assigned client; depending upon the engagement
size, may train or assign work to administrative staff
Responsible for maximizing customer satisfaction, maintaining, and building new relationships,
expectation management and issue/conflict resolution (services and grows the contractor /
subcontractor population, managing client and contractor / subcontractor expectations and
troubleshooting and issue resolution, etc.).
Establishes and develops manager relationships within assigned clients and expands existing
manager relationships to ensure maximum customer satisfaction and, working in conjunction
with the Program Manager staff, the profitability of each contractor/subcontractor placement or
conversion
Help manage sub-vendor / supplier relationship for assigned clients, further refining throughout
the process, ensuring optimum customer satisfaction, as well as quality, of each placement.
Fulfills client service through frequent interaction with client managers to ensure satisfaction
and identify potential business development opportunities for program expansion or utilization.
Is knowledgeable of and understands the contracted terms and conditions between TAPFIN
and the client, including pricing as well as client rules of engagement and processes.
Responsible for ensuring resolution to the day-to-day issues that arise among the
contractor/subcontractor population, within their respective program. Reports issues to
respective supplier or client for resolution and/or escalation to Program Manager as needed.''

Required Skills: Minimum three years staffing industry experience, or in an account support MSP role. Any VMS
experience desired (Fieldglass/Beeline/Econometrix).

Required Education: Bachelor's degree in business or related field or relevant business experience
Required Years of Experience: Minimum of 18 months of staffing or recruiting experience, with a minimum of 6 months in
account management or coordination is preferred.

Desired Skills: MSP or Staffing industry preferred.
Desired Education: Combination of education and/or experience is preferred.
Desired Years of Experience: 1-5 years

Additional Information: Deliver on client SLA (Service Level Agreements) consistently.
Build and maintain relationships with client stakeholders to ensure efficiency of processes.
Proactively identify and solution potential future challenges.
Program Backup Support ensuring up to date training and readiness to cover assigned
programs as a backup''

Location: Augusta, ME

Shift/Scheduled Hours: 40 hrs week / EST --- Work hours are 9-6E ST or 10-7 EST. Can be a combo of both. Also will be hybrid after on-site for 30 days. Monday
and Friday remote and Tuesday Wednesday and Thursday on-site

Are Expenses Allowed?
No
Is Travel Required?
No
Does this position require Pre-Employment Screenings?
Yes
If yes to the above, please list All Pre-Employment Screenings required for this position:
Standard