("SNOW" or "servicenow") and "Ticket" and "RAM" and "Repair" and
("SNOW" or "servicenow") and "Ticket" and "RAM" and "Repair" and
Posted on :
19-10-2022
Employer Active
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
19-10-2022
Job Description
Ticket Creating SNOW and ICM tickets and monitoring. Ticket Redirecting - Gather all required details from users, resolve on your own if its known issue else transfer ICM to DRI. Act as a communication bridge between user and DRI team till resolution. Major Incident - Identify the issues with potential production risk and reach out to SCM group to raise the bridge call to mitigate the issues ASAP. User Access Issue - Provide access to users using active directory in specific domain. Provide R-next and RAM access using ALT Card and assist with access issues. Patching activities: create SAMP event, send meeting invites, perform Pre and Post BVT, send closure notification. Patching activity in Non-Factory Servers Partner/Redmond Monthly Once. Work with team to resolve MDS and OER history unavailability for SN, update SKU, create manufacture event, hardware has unavailability, Incorrect HWPN. Ask the site team(s) to post MDS feed if MDS is not available. Reach out to Make Services DRI Team for any Data issue in MDS. Reach out to MAKE PM for any process related issues. Add testers(machines) to required SGs based on the user tickets created. Genealogy Fix genealogy issues such as missing and unavailable for SN, attributes missing/incorrect in genealogy for SN. Repair Next Fix inconsistent with SFIS information, missing factory configuration, issues related to Repair Process. Repair Action Manager (RAM) Address issues related to RAM application such as setup repair actions in RAM if project is not available in UAT, issues related to adding RA to RAM.
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
