Desktop Support – Field Support Engineer

Job Title: Desktop Support Field Support Engineer

Location: Juno Beach, FL

Type: Full Time

Job Description:

Experienced in desktop engineering and support and Proven ability to offer high level desktop support in an enterprise environment, Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction with Clients

Good documentation, language, and communications Skills

Problem-Solving and troubleshooting skills

Incident management, change management and service request management using any ITSM Tools like Remedy or Service Now

Relevant Certifications a plus with such as ITIL V3, Microsoft/CompTIA, and Scripting

Install, configure and deploy Windows 10 desktop and laptop PCs.

Install and troubleshoot software and PC peripherals such as printers, scanners, etc.

Good Understanding of Computer Support and Troubleshooting, Knowledge of Windows XP, 7, and 10 along with Mac OSX, Windows Server products and/or Apple Operating Systems,

Experience supporting Microsoft Office 2016 and newer versions.

Experience with Microsoft SCCM OSD process to image PCs.

Microsoft Active Directory computer, user and group administration

Good organizational skills, planning & record keeping and ability to use MS Excel and asset management systems.

Analyze and resolve hardware, software and application problems for networked and stand-alone computer systems and networked resources.