Senior CRM Business Analyst

As a Senior Customer Relationship Manager focused Business Analyst, you will play a key role in the Enterprise Business Systems team. For our new Salesforce rollout and future business systems implementations, you will lead key initiatives on maximizing our levels of efficiency and progress. Additionally, with much of our work involving new system implementation, a level of administrative capabilities will be a key area of focus during our interview process.

Core Focuses in this Position:


You will be part of a dynamic team whose responsibility is managing the lifecycle of projects in our business systems environments

You will be supporting Salesforce Sales Cloud and CPQ initiatives as well as other enterprise business systems aside from CRM

Partner with business stakeholders to understand their business processes, prioritize information needs, and translate business requirements into systems solutions

Document business processes, business requirements and solution designs for Salesforce platform

Consult with business and IT partners to strategize, plan and implement needed projects within designated time and budget constraints

Key responsibilities include gathering, soliciting, and recommending ongoing enhancements to internal systems including the CRM (Salesforce), quoting and ordering systems

Perform gap analysis between business requirements and CRM functionality

Participate in user acceptance testing (UAT) activities to ensure business and system requirements are met

Take on the responsibility as project managers, project owners and lead projects as necessary on projects


Key Skillsets We'll Be Evaluating:


10+ years of hands-on Business Analysis experience

5+ years focused in a Salesforce environment

Demonstrated experience managing business and user requirements to enable implementation of changes effectively

Within a CRM platform, we'll evaluate your administrative experience on:


CRM role hierarchy and Profile/Permission Sets

Ability to build flows, process automations and related configuration

Configurative development including designing of Custom Objects, Custom fields and relationships, role-based page layouts, custom tabs, custom reports, data access control, validation rules, flows, process builder, approval processes and email alerts is desirable



Experience as a functional team member on a major implementation, including experience facilitating analysis and design working sessions with business representatives is desirable


Perks:


A culture of inclusivity - appreciating you as an individual and member of our diverse community

Employee Resource Groups fostered around career enablement programs

Hybrid and remote work modelwithtworegionalUSoffices, Boston and Salt Lake City,withtheoptionfor in-person team summits

Generous 401(k) matchand fitness reimbursement benefit

Opportunities to participate in charitable events and give back to the community

Company-wide hackathons

Paid parental leave, commuter benefits