Desktop Support Lead / Technical Support / IT support

Job Description
Provide hardware / software / network problem diagnosis / resolution via telephone & hands and feet support for all customers end user Issues for Windows, Mac, Printers, Handheld devices and any other infrastructure equipment.
Coordinate and manage relationships with vendors and support staff that provide hardware / Software / network problem resolution.
Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.
Work closely with Support Groups like help desk, GAM peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
Projects: perform effectively as project leader or project team member as required for all internal assignments.
Training: Be willing to participate & provide in on the job and commercial training designed to enhance skills and support capabilities.

Eligibility, Knowledge, Skills & Experience

Strong 4-7 years Deskside technologies hands on experience
End User Standard office productivity applications install/ troubleshooting
Desktop/Laptop OS build on Windows and MAC Platforms.
Imaging using Ghost software
HP Desktop/DELL/Toshiba laptop hardware support.
Printer support for Personal and Network Printers.
People Management Skills is a very strong Aspect.
Blackberry provisioning/ troubleshooting
Standard Business applications client side install/basic troubleshooting
Inventory management
Assistance in liquidation of assets work
Assistance in litigation related data discovery work
Assistance in Patch Management client side troubleshooting
Assistance in software distribution using Bigfix/SCCM etc
Should be able to use Remedy Ticketing system and manage queues
Strong verbal and written communication skills
Strong customer relationship handling skills
Strong vendor coordination skills
Good team player
Ability to work with minimal guidance and drive things to a logical conclusion
Exp. working on SCCM and BOMGAR is a desired skillset

Years of Experience
Relevant: 4-5 years of experience