Application Support Analyst

Level 2 software support type person. One that has a strong understanding of web applications and a minimum of 3 years providing software support for web applications. Use of web analysis tools (such as Fiddler) will be necessary, QA experience is a big plus. The candidate will take issue escalations from various groups, including the Lines of Business, Call Center and Critical Care Unit.The candidate must have strong oral and written skills as they may be communicating resolution and root cause to senior management.The candidate must be able to clearly articulate the issue to the development team for assistance in identifying the cause of the issue.The candidate will be required to participate in weekly calls with the Lines of Business and Call Center teams to discuss trending issues and provide feedback / resolution path. Experience:Troubleshooting of Data IssuesTroubleshooting of Technical IssuesIncident ManagementInitiate incident resolution & prioritizationTriage incident resolution by working with stakeholdersUpdate, track, report & maintain incident status.Ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-upSoft Skills:Excellent spoken and written English complete with clear oral communication skills. Must be willing and able to express new ideas, concerns and opinions directly to wider team in team meetings face-to-face and via remote-working tools.Must be a Team player, and Demonstrate ability to communicate effectively with both technical and non-technical (link removed)ndidate must be a self-starter, motivated, innovative, capable of handling a team, providing technical solutions and be flexible in work hours.Ability to deal with complex information, processes and relationships to derive a simple solution. Experience with automation and simplification of tasks.The candidate will take issue escalations from various groups, including the Lines of Business, Call Center and Critical Care Unit.The candidate must be able to clearly articulate the issue to the development team for assistance in identifying the cause of the issue.The candidate will be required to participate in weekly calls with the Lines of Business and Call Center teams to discuss trending issues and provide feedback / resolution path.Required Skills : 3-5 years experience strong understanding of web applications Fiddler would get the win/big nice to have QA experience is a big plusBasic Qualification : Additional Skills : Background Check :YesDrug Screen :YesNotes :Selling points for candidate :Project Verification Info :Candidate must be your W2 Employee :NoExclusive to Apex :NoFace to face interview required :NoCandidate must be local :NoCandidate must be authorized to work without sponsorship ::NoInterview times set : :NoType of project :Other Project TypeMaster Job Title :OtherBranch Code :New Orleans