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You will be updated with latest job alerts via emailEnough expertise to identify and recommend changes/improvements to the process and infrastructure design.
Strong technical aptitude and ability to research and solve complex issues independently
Ability to participate and contribute during crisis times, assist team members/leads/ customer/ HCL Senior management, as needed
Show adaptability and flexibility in work to suit business requirements
Working with the Service Architect - identify, assess and plan the level and nature of expertise and resources required to deliver cost effective maintenance and support to infrastructure
Providing emergency intervention in ITIL lifecycle processes Incident and Problem management to provide 2nd / 3rd level support in response to Major Incidents.
Managing relationships with key and relevant external IS suppliers, so as to ensure aligned delivery and support activities, optimising opportunities to derive added value and ensure that costs are appropriately managed.
Motivating and encouraging external teams both onshore and offshore to ensure delivery of the required standards of excellence in service and performance and support the continuing personal and professional development of all team members.
Resolve moderate to complex (P1, P2 and P3) incidents and problems effectively and in a timely manner
Providing 24X7 production support and available for escalations
Responsible for performing root cause analysis and long term fixes
Responsible for implementation of medium to complex components of a project module, change request.
Responsible for providing trend analysis to management team to enable them to make informed decisions
Work in a cross cultural team and communicate effectively
Full Time