IT Engineer

Company Description

E Tech 7 is a technology services company dedicated to providing superior quality service to a wide range of businesses. Leveraging state of the art software and world class service, E Tech 7 strives to deliver affordable and reliable solutions for all your technology needs.

This position consists of a generous amount of dealing with end users balanced by the benefit of being exposed to just about every technology you can think of. On any given day, you might be expected to accomplish a vast array of tasks from something as simple as resetting a password to configuring and managing VLANs across multiple VPN client sites. The variety of work will only be limited by your ability and desire to learn new things.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Support, Maintain and Monitor all current and future versions of Microsoft, Google and Apple software and services
LOB applications (Sage, Microsoft Dynamics, Fishbowl, Quickbooks)
Virtualization technologies (VMware, Citrix, Hyper-V)
Network infrastructure (WAN/LAN/WLAN connectivity, routers, firewalls, DNS, websites)
Anti-virus/anti-malware solutions (Webroot)
Disaster recovery solutions (On-premise and Cloud backups)
Remote access solutions (VPNs, Terminal Services, Citrix)
Storage solutions (SAN, NAS)
Printers, copiers, fax machines
Phone Systems (VoIP, Avaya)
Security surveillance systems and related components
MSP management system alerts and notifications
Service ticketing system

ADDITIONAL DUTIES AND RESPONSIBILITIES

Administration and maintenance of Labtech
Maintain accurate documentation on a per client basis
Communicate with customers as required in a professional and courteous manner
Occasional travel to client locations for onsite work
Occasional work at night and on weekends
Recommend improvements for customer service and satisfaction
Meet or exceed client SLAs
Escalate service or project issues that cannot be completed within SLAs
Communicate clearly and effectively with team members and clients
Develop an awareness of how IT relates to each client's business strategies and goals
Document internal processes and procedures related to duties and responsibilities
Keep accurate records of time and expenses in our PSA app
Remain up-to-date with current and future technologies emerging in the industry

REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

BA/BS in a related field or the equivalent of at least 5 years experience
All Professional IT Certifications are a plus
Must be able to comfortably and articulately communicate over the phone with friendly CEOs
Superior diagnostic skills
Ability to learn how to use new software quickly and teach others
Thorough understanding of support tools and troubleshooting techniques
Strong ability to leverage available resources under pressure
Accurately type at least 20 wpm
Ability to follow instructions while at the same time be self-guided
Communicate technical concepts in plain English
Punctuality
An understanding of when to have fun and when to get work done
Additional information

HOW TO APPLY FOR THIS POSITION

Reply to this post and attach your resume and cover letter((link removed) ONLY).
Rate your knowledge of the following in the body of your email after your name:
On a scale of 1-4 (1=Heard about it, 2= Have Used It, 3=Know it Well, 4=Expert), please rate what you know about the following:

Labtech
Connectwise
Disk Imaging Solutions
VMWare
Exchange Server
Active Directory
iPhone and Android phones
Mac OS X
Mac OS X Server
Group Policies
Providing support to end users
Managed switches
NAS
SAN
Batch Scripting
Disaster Recovery
Network Security
Project Management
Quickbooks
Networking