Customer Support Executive

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer queries.
Communicating with customers through Email, chat, Video Chat or in-person
Providing accurate, valid and complete information by using the right methods/tools.
Handling customer complaints provide appropriate solutions and alternatives within the time limits; following up to ensure resolution.
Taking ownership of the customer issues and resolving at priority.
Acknowledging and resolving customer complaints within 24 hours.
Knowing printing products inside and out so that you can answer questions.
Communicating and coordinating with colleagues as necessary.
Ensure customer satisfaction and provide professional customer support.
Practical sales knowledge of the Printing Product
5 or more years of account management or other consultative B2B sales experience in a service provider firm with a focus on supporting sales of complex offerings
Ability to effectively build new relationships
Good communication skills and Excellent listening skills
Conveys a professional image and maintains a strong company attitude
Demonstrated experience of sound business judgment and superior business acumen
Active participant in industry social networking, and corporate events
Have an analytical mind and the ability to create reports and analyze data to track progress of the team and individual team members
Must be comfortable using Excel, PowerPoint and other tools necessary for reporting and presenting data.
Hard-core customer support with no give up attitude.
Always ready to take extra responsibilities and perform without excuses.
Ability to work under pressure.