Customer Service Renewable Energy m/f/d

Our client is into solar modules and renewable energy services. They offer a wide range of products and solutions that enable high energy yields for residential and commercial photovoltaics systems and large power plants.

What will you be doing as a customer service rep (m/f/d):

• Maintain the technical support hotline to provide support to users, installers, and customers
• Use communication for basic bug fixes
• Ensure that all customer contacts are handled efficiently and effectively
• Provide first-level technical support for multiple product groups.
• Ability to follow technical troubleshooting and technical guidance to solve or determine the escalation route.

Skills / required knowledge:

• Customer and service-oriented attitude
• Understands the importance of communication
• Familiar with Microsoft Office Suite (Word, PowerPoint, Excel)
• Eye for detail
• Fluent in French or Dutch
• Excellent interpersonal and communication skills
• Excellent organizational skills
• Ability to analyze and solve problems

Wir freuen uns Sie kennenzulernen!