Field services lead
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Job Description
Role: Field Services Lead / Ops Manager
Location: Chicago, Illinois - ONSITE DAY 1
FULLTIME
Job Description:
The selected professional will be handling the team of ~40 resources. Responsible for managing the strategic and operational delivery of the End User Computing Services across the North America region. This is a role with great organizational reach and exposure providing with the opportunity to work with many different parts of the business and establish strong-partnership style-relationships with key internal stakeholders.
It includes management of external suppliers to ensure the successful delivery of the required products and services and the supplier strategy is fit for purpose. Anticipate and resolve problems, manage continuous service improvement and innovation and drive the decision-making process to ensure the underlying technologies and supplier partnerships are providing the necessary operational service levels to meet the business outcomes.
Responsibilities
Requirements
- 10+ years of experience of working in IT Field Services Lead role.
- Ability to lead the team of ~40 members located onsite and offshore location.
- Education - Associate Degree
- Understanding of Apple-MAC devices support
- Working knowledge of Service Now ticketing system
- Knowledge of ITIL Operations and EUS IT Hardware management process
- knowledge of IMAC process
- Understanding of IT Depot model
- Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
- Able to lead, guide and mentor team members
- Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it.
- Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
- Take ownership and responsibility of an issues from start through to a successful resolution
- Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures
- Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures
KEY POINTS: Candidate should have understanding of Asset Management, Tech Bar, Dispatch etc. Please search for profiles with around 5-7 years of Field Services lead experience.
Employment Type
Full Time
