customer service

Job Description Function: Customer Service & operation Role: Associate/Sr. Associate About the company Uni Cards is a new age fintech company with a mission to change the way people interact with credit. By reimagining the existing credit products and delivering an unmatched credit experience to millions of Indians, Uni is disrupting how the traditional credit card products work. Overview of the function At Uni, the Care function does everything to make sure that the best resolution is provided to the customer. The function represents the brand to provide an excellent customer service. Here, you'll get the chance to experience a new fast-paced working environment that will take you to new heights What you will do Identify and assess customers' needs and answer customers' questions to your best ability Connect with customers through calls, chats, emails and social media to solve their concerns Follow companys communication procedures and policies Attract customers by promoting the product and company positively Refer issues and questions to managers if necessary Maintain product and customer reports by gathering data collected during customer interactions What you will need Graduate and above from a UGC recognized university Minimum 6 months to 1 year of experience in customer service domain Excellent communication in Hindi and English is mandatory. Knowledge of any regional language is a plus Willing to work from the office in Bellandur, Bangalore Comfortable with 6 Working Days Comfortable with rotational shifts as per business requirement. No night shift for female employees. Documents Required A copy of Resume A copy of your mark lists of all of the following: 10th/ 12th/ Graduation/ Post-Graduation A passport size photograph attached to the resume A copy of Aadhar Card or Driving Licence