IVR Technical Analyst - Telecom
Posted on :
11-10-2022
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Job Description
Role: IVR Technical Analyst -Telecom
Location: New York NY
Duration: Long Term
Mandotory Qualification:
- 5 years of experience in a large enterprise with design, development, administration, and maintenance of Nice CXOne Contact Center or similar experience
- Experience with UC and Contact Center best practices and process for design, deployment, and support
- Experience with UC and Contact Center migrations
- Background and knowledge of other Cloud and Premise UC/Voice solutions
- Strong understanding and experience designing complex call flows
- Working knowledge of modern HTML, Java and at least one major general-purpose programming language (C#, C++, Java, Javascript, Python, Perl)
- Familiarity with project and software development life cycles
- Strong troubleshooting and problem-solving skills
- Knowledge of networking principles, including TCP/IP, SIP, VoIP protocols.
Scope of Work:
- Work on design for CA On-Demand IVR, CTI, Call flow, Call Routing, call back assist and Call recording
- Work on Call Routing and Reporting web applications.
- IVR Speech works IVR, call flow and call routing mechanisms.
- Make CA On demand IVR test planning, test preparation, test execution, issue resolution and report generation to assure that all aspects of a project are in compliance with the business requirements.
- Conduct User Acceptance Testing (UAT) and documentation of test cases. Expertise in designing and developing test plans and test scripts.
Employment Type
Full Time
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