Shared Service Manager

• Develop and execute the road map and strategy to transform Pro invest Shared Service function to embrace best practice to meet future demands and higher stakeholder experience.
• Manage the outsourced shared service team in India, provide leadership and direction.
• Develop and execute a strategy to deliver group s financial services to Hotels, new developments and Corporate Office. Build a high performing shared service team consist of inhouse and outsourced including offshore resources
• Participate in Projects and finance initiatives including new hotel openings and development and implementation of new systems
• Develop and establish Finance policies to ensure governance framework in place across the group
• Carry out periodic reviews of the group s systems and processes to ensure they are meeting business demands
• Analyse, recommend, and implement process improvements.
• Perform other duties as required.

• As the Shared services Manager responsible for the delivery of following services.
• Lead the AP and AR functions and the outsourced AP, AR & EOM teams
• Take responsibility for the day to day operations of the AP Function including resolution of issues, planning payment runs, ensuring credit requests/vouchers are processed against negative receivers, supplier statements reviewed and reconciled on a regular basis etc.
• Take responsibility for the day to day operations of the AR function including timely processing of journals and collection of payments.
• Resolution of issues, allocating payments, raising Memos, matching to unapplied payments etc. to deliver Collection Targets.
• Priorities and allocate team workload to ensure critical tasks are completed.
• Work with Hotel Managers and head office finance team to ensure Vendor issues are dealt with and Customer outstanding s are collected in accordance with best practice.
• Act as the initial point for both Vendor, Procurement Team and Hotels queries.
• Adhere to policies and procedures and understand the risks associated with non-compliance.
• Provide collections forecast & weekly AR Aging reports highlighting to the Hotel Managers and Regional Financial Controller the items to focus on.
• Provide payments forecast & review AP Aging reports highlighting to the Procurement team any areas of concern.
• Monitor vendor account details for payment terms, duplicate payments and other irregularities, research and resolve payment discrepancies.
• Keep Vendor Accounts up to date, ensure invoices are processed in a timely manner and manage the invoice recording, reporting and approval process per Pro invest Group Policy and Procedures.
• Ensure Month end Process is planned every month to deliver Hotel Monthly accounts within the due dates.
• Coordinate the EOM time table with all stakeholders
• Review P/L and B/S prior to forwarding to the Hotel Managers
• Attend to Hotel Manager queries and respond accordingly
• Finalize the monthly financials and present to RFC

• Ensure business continuity of people resources by sustaining a pipeline of talented individuals (internal and external) to fill critical future vacancies. This includes identifying and developing talent to fill these business-critical positions.
• Ensure all operational colleagues participate in the performance management system process; ensuring individual KPIs are allocated and achieved, colleague performance is measured in a fair and consistent manner and improvement/development plans are in place.
• Oversee and participate in the recruitment and on-boarding of Outsourced Team.
• Fosters a positive work environment for all Shared Service colleagues.

• 10 + year plus experience in managing finance shared service functions
• Deep understanding of the business finance systems
• Experience in working within Real Estate, Hotels, Construction and/or Private Equity is preferable;
• Excellent verbal and written communication skills;
• Self-motivated and driven to succeed with the willingness to work as part of a high-performance team;
• Demonstrated sense of initiative, problem solving capability and ability to work with little supervision; and
• Ability to work to deadlines and under high pressure situations.

• Relevant degree in finance or commerce
• Member of the Chartered Accountants

• Reports to: Regional Financial Controller
• Direct Reports: 4 (up to)
• Performance Metrics: KPIs TBC

• Finance Leadership team
• Hotel Leadership teams
• Corporate / fund leadership teams
• Out Sourced Partner leadership team
• Vendor relationships

Skills :