BPO Presales-Solution Architect Telecom
BPO Presales-Solution Architect Telecom
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Job Description
Responsibilities
Work as a Solution Architect, and conceptualize solutions that integrate all aspects of organizational capability to address client& business objectives and add value to client& overall business
Work with onsite sales teams, in a partnership model to pro-actively research specific accounts, identify client& pain areas/business challenges and design appropriate
solutions for proactive proposals.
Convince internal and client stakeholders on the challenges identified and how the proposed solution benefits the client
Work with Sales, Delivery, Pricing, and Transition teams to address reactive pursuits (RFX-s) and lead solution design activities
Skills Required:
Excellent understanding of the pre-sales and solutions domain in the Telecom domain
Should have sound knowledge of various levers that go into creating winning solutions
Should have managed Contact Centre / Front office RFX in Telecom domain
Should be able to co-relate client requirements to various organizational capabilities that
can address those requirements
Should have appropriate knowledge across BPO horizontal areas
Should understand telecom space very well both from a BPO perspective
Should be able to work seamlessly with various cross-functional teams
Good Communication and Interpersonal Skills
Strong Stake Holder Management skills
Employment Type
Full Time
