Employer Active
Job Alert
You will be updated with latest job alerts via emailJob Alert
You will be updated with latest job alerts via emailResponsibilities:
• Answer inbound calls received on GEPD hotline: Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that caller feel supported and valued.
• Managing large amounts of inbound and outbound calls in a timely manner.
• Identifying caller’s needs, clarify information, research every issue and providing solutions.
• Management and follow up donor complaints with the donation center.
• Identify and escalate issues to call center supervisor.
• Process appointments and other application.
• Route calls to appropriate resources.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in received calls.
• Follow up donors calls where necessary.
• Complete call logs and reports.
Full Time