Account Manager (w/f/d)

Your role

As an Account Manager (m/f/d), you build long-term and trusting relationships with our customers. Your role will be to manage a portfolio of assigned clients, develop new business with existing clients and actively seek new sales opportunities. In this role, you will work with cross-functional internal teams (including the Professional Services and Product units) to improve the overall customer experience.

Your mission

• Act as a contact person for all customer account management issues
• Build and maintain strong, long-term customer relationships
• Negotiate contracts and contract wins to maximise profits
• Build trusted advisor relationships with key accounts, client groups and executive sponsors
• Ensure timely and successful delivery of our solutions in line with client needs and objectives
• Clearly communicate progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas for improvement to achieve sales quotas
• Forecast and track sales metrics (e.g. quarterly sales and annual forecasts)
• Preparation of account status reports
• Working with the sales team to identify and expand opportunities within the territory
• Assist with challenging customer queries or escalations as required

Your profile

• Proven work experience (at least 3 years) as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant position
• Proven ability to communicate with, present to and influence key stakeholders at all levels of an organisation, including executives and C-level management
• A solid experience in selling software-as-a-service products (SaaS Sales) to provide complex value to our customers to solve their core problem is a highly desirable asset
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (especially MS Excel)
• Experience in delivering customer-centric solutions to customer needs
• Proven ability to manage multiple account management projects simultaneously without losing attention to detail
• Excellent listening, negotiation and presentation skills
• Strong oral and written communication skills
• B.A./B.S. degree in business administration, sales or relevant field

Perks & Benefits

• Flexible organisation of your working day (choose between remote and office work)
• Modern office in the heart of Hanover for hybrid working
• Up to 180 days (6 months) working from abroad
• Attractive salary package and 30 days (6 weeks) paid holiday
• Generous tech budget for your choice of hardware and software
• Personal development budget of 1,200 per year
• Design your work-life balance with 35 Benefitsy Premium partners

About our principles

Ambitious, highly promising and always on the move: That is SYNAOS. We are a team of over 100 people from 15 nations. We stick together and all work towards the same goal: to turn an entire industry topsy turvy. Can you identify with our principles?

• We go above & beyond for our customers
• We always push forward
• We make informed decisions
• We challenge each other and win together
• We seize ownership
• We make bold moves