Serice Desk L1
Posted on :
17-11-2022
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Job Description
Job Title: Desk Side Support (Level 1)
Location: Cary, NC
Job Description
- Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop/Thin Client support, Printers, PDAs(Tablets), IPhones, Mobile, and LAN cable drops, BYOD, I.P. Phones & Audio video conference devices. Hands & feet support for network and server equipment as well as any IT related projects.
- Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
- Backing up and restoring user data, settings and associated systems administration activities
- Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts
- Assist on Incident and Problem management activities
- Be available for On-call support on need basis & as business demands
- Adhere to ticket response and resolution SLA's as agreed upon with the customer
- Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
- Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
- Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc)
- Strong Microsoft Operating System installation and troubleshooting skills
Experience-based Windows support
- Configuration/imaging
- Installation environment
- General Windows OS troubleshooting
Hardware support and troubleshooting
- Troubleshooting hardware issues
- Replacing desktop/laptop hardware
- Installation of peripheral devices
Employment Type
Full Time
Key Skills
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