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You will be updated with latest job alerts via emailRole: Service Delivery Manager
Location: Sunnyvale, CA or Austin, TX (Hybrid)
No H1B, CPT
JD:
Over 10 Years of Experience in Production Support
Expert in handling L2 / L3 Support teams, should be well aware of all support processes
Good Understanding of Ticketing Tools like ServiceNow
Excellent reporting skills, especially creating reports on Production environment processes and improvement measures
Full Time