Help Desk Support US Remote

US Remote Only

Help Desk Job Responsibilities:

• Provides technical support to users by researching and answering questions troubleshooting problems and maintaining workstation and LAN performance.
• Provides answers to clients by identifying problems researching answers and guiding clients through corrective steps.
• Improves client references by writing and maintaining documentation.
• Participates in development of client training programs by identifying learning issues and recommending instructional language.
• Accommodates client disabilities by recommending devices and techniques.
• Avoids legal challenges by monitoring compliance with service agreements.
• Improves system performance by identifying problems and recommending changes.
• Updates job knowledge by participating in educational opportunities and maintaining personal networks.
• Accomplishes information systems and organization mission by completing related results as needed.

Help Desk Qualifications / Skills:

• Problem solving
• LAN knowledge
• Verbal communication
• Operating systems
• Phone skills
• Customer service
• Quality focus
• PC proficiency
• System administration
• UNIX system administration

Education Experience and Licensing Requirements:

• High school diploma GED or equivalent
• Prior information technology or systems administration experience preferred
• Familiarity with telephone office and pointofsale software a plus

Remote Work :

No