You participate in the analysis of the customer journey data and propose the implementation of improved processes
You contribute to the implementation of new processes, aiming to improve patient satisfaction
You support the Customer Service team by taking over from them with patients at the end of their treatment, in order to propose additional products that meet their needs
You contact customers by phone and email to manage recovery cases and direct them to the right channel in case of escalation
From time to time, you will contribute to the extension of the network of partner dental practices in France
Your Skills
You are a graduate of a business school and/or have experience in the field of business development
You are curious, sociable and flexible, an internship with multiple missions stimulates you
You are willing and able to learn new skills quickly
Your level of French and English is fluent
You master the tools of the DRIVE suite and are at ease with IT
What we offer
Your workplace: Our premises in the heart of Berlin are dog friendly, healthy snacks and drinks are offered, and you can enjoy a beautiful rooftop terrace and a great view of the TV tower.
Your flexibility: You can expect digital workflows, flexible working hours and work-from-home days.
Your benefits: You can take advantage of vouchers from our partners (such as Babbel, Urban Sports Club, Spotify, etc.).
Your appreciation: In addition to weekly Q&A sessions with our management and our Pizza & Beer Friday, we always celebrate our successes together.
Your smile with DR SMILE: You get your Aligner treatment for only 300 and we also have special conditions for family and friends.
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