Customer Success Manager (M/F/D)

Your responsibilities

It is important to us that the gridX family grows with the right people - therefore we are waiting for you, even if you have a longer period of notice in your current job or if a relocation to Aachen or Munich is imminent.

• You continuously increase customer value by initiating and closing up- and cross-sells for our IoT SaaS solutions
• You take over the support and sales responsibility for our B2B key accounts
• You are in regular contact with existing customers regarding new products, applications and the development of joint strategic roadmaps
• You collect customer feedback and actively share it with the product team to ensure that the gridX platform is always one step ahead of the competition
• You define and analyze KPIs to continuously increase the success of the partnerships and enable profitable growth paths for both sides
• You coordinate a perfect onboarding and comprehensive coaching for new customers

Your profile

• You have at least 2 years of sales experience as an Account Manager or Customer Success Manager in the B2B area for complex software solutions.
• A bachelor s or master's degree in the technical field (computer science, engineering,...) is an advantage
• You have strong communication, organizational and interpersonal skills
• You enjoy cross-functional work with different teams (growth, product, project management)
• You are customer-centric and have a pragmatic and solution-oriented attitude
• You preferably bring experience in the areas of energy, IoT, software or digital platforms
• You speak German and English fluently, other European languages are an advantage

Why gridX

• Flexible & mobile working: Remote work up to 70 days from anywhere in the EU
• Vacation: 28 days + 2 fixed days special leave at the end of the year
• Health & Sports: 30 Euros subsidy for Urban Sports Club or Qualitrain plus corporate health management & (mental) healthcare offers
• Personal development: coaching, access to e-learning platforms & annual development budget of 1500 Euros per employee
• Employee discounts: Access to gridX Corporate Benefits
• Stay fit and safe the planet with our JobRad offer
• Receive a fair monthly contribution to your company pension plan
• City travel subsidy: 30 Euros monthly allowance for your monthly/annual ticket
• Modern workplace in the hearts of Aachen and Munich with IT equipment of your choice
• Relocation Support: We support your relocation to Germany
• Experience the gridX culture at the annual team week, regular team events and receive 50 Euros on top per employee for your department event
• We will donate 20 Euros to a charity of your choice on your birthday

*Our benefits differ for 100% remote employment!

If you want to take up the challenge, please send us your complete and detailed application and accompany us on our mission to disrupt the energy sector!