OUC App. Technical Specialist - Journeyman

1-5 years of experience. Subject Matter Expert of a specific (often specialized) application technology with demonstrative ability to convey both technical and functional concepts.

The client is looking for an App. Technical Specialist to provide IT support services on the 911/311 operations call floor. This resource will be responsible for assisting / leading special projects as requested. The resource will be responsible for project oversight, application management, cost analysis, and overall system functionality. In addition, the resource will be required to support the system, or network (LAN / WAN, etc.) as well as monitor applications for availability and performance, as needed.

Responsibilities:

1. Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty.

2. Identifies improvements to project standards to achieve high quality services/products. This is a professional position which may require subject matter expertise consistent with demanding and rare technological skills.

3. May require coordination of programming activities being conducted by the application development team.

4. Confers with other business and technical personnel to resolve problems of intent, inaccuracy, or feasibility of computer processing and project design.

5. Works with necessary personnel to determine if modifications are necessary with interested personnel to determine necessity for modifications or enhancements.

6. Leverages excellent written and verbal communication skills to develop new business process and programming solutions as directed by business and technical stakeholders.

7. May coordinate activities of application implementation and upgrades.

8. Able to identify best practices and standards for the use of aproduct.

9. Proven track record of hands-on technical design and implementation work within large complex systems.

10. Proven hands-on technical work with a variety of technologies.

11. Demonstrated technical expertise integrating a variety of diverse technical environments and cross-platform technologies.

12. Delivers support for industry specific applications that require integration with statewide systems or applications.

13. Interacts with executive level business users or technical experts.

14. Advanced experience in the required technical subject matter.

15. May function as a niche technical SME (Subject Matter Expert).

16. Has proven experience across large and complex implementations and systems.

Minimum Education/Certification Requirements: Bachelor's degree in IT or related field or equivalent experience

Skill

Required / Desired

Amount

of Experience

1-5 yrs. conveying technical and functional concepts for a specific technical specialty

Required

5

Years

1-5 yrs. preparing complex technical documentation

Required

5

Years

Bachelor's degree in IT or related field or equivalent experience

Required

3 - 5 years planning, coordinating, and monitoring project activities

Required

3

Years

3 - 5 years leading projects, ensuring they are in compliance with established standards / procedures

Required

3

Years

Experience providing technical diagnostics, troubleshooting, setup and configuration

Required

5

Years

Experience responding and troubleshooting end users technical concerns

Required

5

Years

Experience diagnosing and repairing peripheral equipment as needed

Required

5

Years

Experience tracking and escalating open technical issues in a public safety IT environment

Required

5

Years

Experience providing technical assistance improving program designs and operations

Required

5

Years

Experience supporting application functionality and access

Required

5

Years

Experience providing determination between network, hardware, and software issues

Required

5

Years

Experience in desktop imaging, deployment, packaging, and break/fix services

Required

5

Years

Experience in analysis and documentation of preventative maintenance and technical processes

Required

5

Years

Experience in technical writing, including but not limited to drafting standard operating procedure documents

Required

5

Years

Experience in process improvement

Required

5

Years

Experience providing IT Support in a public safety environment

Nice to have

2

Years

3 days onsite; 2 days remote