Customer Service Representative EMEA with Spanish and French (m/f/d)

Corning is one of the world s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Tasks

Develop and maintain good working relationships with external customers, managing assigned accounts as necessary

Take ownership for your customer s satisfaction

Resolve day-to-day problems with customers by telephone and email

Recommend products to customers based on their requirements; Prepare quotations up to 100k

Enter and expedite orders in an accurate and timely manner using SAP

Understand and implement order, scheduling and expediting process

Manage the formalized delivery process and capture changes to delivery dates

Work closely with our internal departments like production, sales, product line management, finance and logistic

Order and Project Management

Requirements

Fluent in English, Spanish and French

Commercial Training or College Degree

Experience in Customer Service and/or Customer Project Management

Good knowledge of SAP and MS Office

Ability to communicate in Italian or any other European language is a plus

Project Management Skills

Ability to give structure to complex situations

Technical interest

Passion to find a better way to complete a task or resolve a problem

Team and collaboration skills to work well with others