OUC App. Technical Specialist - Journeyman
Posted on :
07-10-2022
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Job Description
We are looking for Sr IT Tech Support Lead / Manager (min 5 yrs+ exp) (LOCAL Candidates highly preferred) (Webcam interviews)
POSITION DESCRIPTION
DIRECT CLIENT Position
Number of positions: 1
Length: 12 Months +
Location: Washington DC
Immediate interviews Webcam interviews
Please note that this position is ONSITE.
1-5 years of experience. Subject Matter Expert of a specific (often specialized) application technology with demonstrative ability to convey both technical and functional concepts.
Client's Technology Division is looking for an App. Technical Specialist (Entry) to provide IT support services. This resource will be responsible for assisting / leading special projects as requested by the client. The resource will be responsible for project oversight, application management, cost analysis, and overall system functionality. In addition, the resource will be required to support the system, or network (LAN / WAN, etc.) as well as monitor applications for availability and performance, as needed.
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JOB DESCRIPTION
Responsibilities:
- Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty.
- Identifies improvements to project standards to achieve high quality services/products. This is a professional position which may require subject matter expertise consistent with demanding and rare technological skills.
- May require coordination of programming activities being conducted by the application development team.
- Confers with other business and technical personnel to resolve problems of intent, inaccuracy, or feasibility of computer processing and project design.
- Works with necessary personnel to determine if modifications are necessary with interested personnel to determine necessity for modifications or enhancements.
- Leverages excellent written and verbal communication skills to develop new business process and programming solutions as directed by business and technical stakeholders.
- May coordinate activities of application implementation and upgrades.
- Able to identify best practices and standards for the use of aproduct.
- Proven track record of hands-on technical design and implementation work within large complex systems.
- Proven hands-on technical work with a variety of technologies.
- Demonstrated technical expertise integrating a variety of diverse technical environments and cross-platform technologies.
- Delivers support for industry specific applications that require integration with statewide systems or applications.
- Interacts with executive level business users or technical experts.
- Advanced experience in the required technical subject matter.
- May function as a niche technical SME (Subject Matter Expert).
- Has proven experience across large and complex implementations and systems.
Minimum Education/Certification Requirements:
Bachelor's degree in IT or related field or equivalent experience
Candidates must have ALL the "Required" skills in order to be considered for the position. "Desired" or "Highly Desired" skills are a PLUS but may NOT be required.
Skill Matrix
Experience with Business workflow processes
Required / Desired
Amount
of Experience
1-5 yrs. conveying technical and functional concepts for a specific technical specialty
Required
5
Years
1-5 yrs. preparing complex technical documentation
Required
5
Years
Bachelor's degree in IT or related field or equivalent experience
Required
0
3 - 5 years planning, coordinating, and monitoring project activities
Required
3
Years
3 - 5 years leading projects, ensuring they are in compliance with established standards / procedures
Required
3
Years
Experience providing technical diagnostics, troubleshooting, setup and configuration
Required
5
Years
Experience responding and troubleshooting end users technical concerns
Required
5
Years
Experience diagnosing and repairing peripheral equipment as needed
Required
5
Years
Experience tracking and escalating open technical issues in a public safety IT environment
Required
5
Years
Experience providing technical assistance improving program designs and operations
Required
5
Years
Experience supporting application functionality and access
Required
5
Years
Experience providing determination between network, hardware, and software issues
Required
5
Years
Experience in desktop imaging, deployment, packaging, and break/fix services
Required
5
Years
Experience in analysis and documentation of preventative maintenance and technical processes
Required
5
Years
Experience in technical writing, including but not limited to drafting standard operating procedure documents
Required
5
Years
Experience in process improvement
Required
5
Years
Experience providing IT Support in a public safety environment
Nice to have
2
Years
Employment Type
Full Time
Key Skills
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