Network Support Engineer – Tier II

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Independent Candidates Only

Job Role- Contract

Job Description -

Summary Job Description:

The Network Support Engineer will be primarily focused on the support of the GPC Enterprise Network. This person handles complex support problems, interfaces with customers and vendors, and assists with projects related to the networking needs of the Company. The Engineer ensures smooth operation of the organization's voice and data network providing maximum performance and availability for the system users. This will include the monitoring and troubleshooting of all aspects of the network. They will engage with our vendors and network carriers to assist in incident resolution. They will also work alongside Design Engineers in identifying and troubleshooting complex issues. They will also be engaged as needed in the implementation of Network solutions and technologies within the organization.

This position is responsible for designing, installing, maintaining and supporting LAN, WLAN, WAN, TCP/IP, DHCP, DNS, switching, routing, firewalls, VPNs, QoS, and VoIP including installation and maintenance of hardware, software, troubleshooting and security. The Network support Engineer provides high-level technical support for voice and data network systems, creates, and maintains network documentation, maintains hardware and software standards, and leads projects as needed to upgrade to new and/or improved equipment software, hardware and procedures.

The Network support Engineer will be well versed with the advanced engineering and administration of multiprotocol routers, multilayer switches, network security devices and network management systems. This position requires excellent trouble shooting, problem management and customer service skills

Bachelor's in Computer Science or other related technical field and/or equivalent combination of education and/or experience

3+ years of working experience with Cisco IOS devices including configuration and troubleshooting.

Working experience in monitoring and troubleshooting Enterprise business and large-scale LAN/WAN environments including routers, switches, firewalls, and load balancers.

Hands-on technical experience preferred with internetworking/data center operations including WAN operations, Network Protocols, TCP/IP, OSI Model, UNIX or Linux operating systems, and network hardware preferred. Potential for exposure to Network Security (e.g. Web Application Security, VPN, Application Firewalls, etc.)

Knowledgeable and experienced in various network technologies, services, and protocols that are typical of a large enterprise network including BGP, MPLS, OSPF, EIGRP, and QoS

Knowledge of carrier-based technologies such as TDM, MPLS, SONET, and OC level circuits

Assist with planning, design, and implementation of local and remote Cisco network hardware, software, and procedures.

Understanding of security device architecture, engineering, and installation/management.

Demonstrate configuration level knowledge of Cisco Firewalls

Experience with Wireless Control Systems, Access Point, and 802.1x, PKI, EAP, TLS technologies

Strong understanding of change control methodologies and experience following change processes

Excellent verbal and written communication skills.

Excellent analytical skills and the ability to define problems, collect data, establish facts and draw valid conclusions

Proven ability to identify and deliver cost savings and avoidances while improving technology solutions

Excellent organization skills including the ability to work effectively in a dynamic and changing environment.

Excellent customer service skills together with experience supporting corporate customers and service providers in production environments.

Daily duties will include responding to customer originated trouble tickets and service request along with planning and executing controlled changes within the infrastructure

Cisco and Fortinet Certified preferred

Performs network troubleshooting to isolate and diagnose network problems

Design, implement, and support a Cisco centric WAN, LAN, and WLAN environment. This includes routers, firewalls, security, wireless, LAN switching, and Nexus Data Center.

Helps maintain proper use of network monitoring systems

Implement and push firewall rules, Configure LTM, F5 pool etc.

Run application performance and packet analysis using Wireshark.

Support site to site VPNs and client VPN solutions

Work with emerging technologies such as SD-WAN or Data Center products.

Generate clear and concise documentation in the form of case notes, Knowledge base and network diagrams

Assist with Voice over IP implementation and support

Follow proper change management processes and escalation procedures

Ensure customers receive prompt, accurate and courteous service

Engage vendors and carriers as required to assist in troubleshooting or implementation of network solutions

Assist in the development of documentation and SOP's for the department

Assist other team members with special projects and technology rollouts

Participate in 24x7 on-call rotations