L1 Help Desk Analyst
Posted on :
16-11-2022
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Job Description
The Help Desk Analyst is primarily responsible for:
- Performing technical customer support to our NYS client via telephone, chat and email support
- Provide level 1 triage and resolutions such as password resets, account unlocks and troubleshooting network connectivity issues.
- Performing call backs as required
- Identifying and/or coordinating hardware and software requests and offering solutions for customer accounts
- Acting as a subject matter expert (SME) across limited subject areas.
- Training and mentoring other service desk associates as needed
We are seeking candidates with the following qualifications and skills:
Education, Certifications, & Technology Requirements:
- High School Diploma/GED or equivalent experience
Employment Type
Full Time
Key Skills
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