Technical Support

• Familiar with the overall ticketing process and protocol for technical help
  
• Perform technical assignments and duties in line with the ticketing system.
  
• Monitor the status of the ticket and ensure that no SLA (service level agreement) complaints are missing
  
• Create a daily, thorough technical support report for the client
  
• Providingdaily and monthly progress reports as needed and submitting them on time to the manager or supervisor
  
• Able to perform effective technical fault finding
  
• Capable of contributing to the identification of root causes, the correction process, and solutions
  
• Able to provide rotating ad hoc technical help.
  
• Visit the site and gather data to help the engineering team build a proposal and a solution
  
• Conductscheduled preventative maintenance.
  
• Perform the preventive maintenance schedule checklist and submit a timely report.
  
• Handle any additional assignments given by thesuperior.
  

Requirements

• At least a minimum of Diploma in IT, Computer Science, Electrical, Electronics or any related field.
  
• Must hold a current Suruhanjaya Tenaga (ST) PW4 or PW2 wireman certificate.
  
• A strong communicator with proficiency in both English and Bahasa Malaysia
  
• Good in Microsoft Office.
  
• Having a CIDB green card or an NIOSH TNB pass is a plus.
  
• Advantageous to have knowledge of or expertise with projects involving access control and CCTV systems.
  
• Possess own transport and willing to travel outstation from time to time.