Supervise bell staff to ensure the smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest request.
Provide accurate information to guests in a courteous manner; fill all reasonable guests requests or requirements; anticipates guests needs.
Take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow-up.
Properly handle incoming and outgoing mail, telexes, packages and faxes.
Know what activities are available in the city, ie. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
Recite all hotel services, hours of operation, key personnel, hotel policies, etc.
Keep the Chef/Head Concierge and senior management well-informed of any guests’ problems or complaints, and action taken.
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